Grammarly will send unhinged messages to all your users if you try to cancel
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Grammarly sends emails and app notifications to users when an admin cancels a business subscription.
A Reddit post in r/sysadmin reports that when an admin canceled Grammarly's business subscription, Grammarly sent unsolicited emails and in-app notifications to all users with licenses, informing them their access would end and providing a template to contact IT or management to protest the cancellation. The notifications named the procurement person. The article body is unavailable due to a 403 error from Reddit.
What commenters are saying
Commenters split into two camps. Some defended Grammarly's notifications as standard business practice, noting that informing users about a service cancellation is reasonable. Others criticized the tactic as manipulative and short-sighted, arguing it pressures employees to lobby their managers and may backfire. Several dismissed Grammarly as a keylogger or spam. A few noted consumer protection agencies might be relevant for individuals, but most agreed business-to-business communications face looser rules. Some saw the move as desperation amid competition from AI tools.